Refund policy

 

Thank you for shopping with Aurielle Lux. Please review our Return & Refund Policy carefully before placing your order.

All Sales Are Final

All orders placed with Aurielle Lux are final sale.

Due to the nature of our boutique and supplier-based fulfillment process, we do not accept returns, exchanges, or refunds for change of mind, sizing issues, colour preference, style preference, or ordering the wrong item.

Please review the product description, size chart, measurements, colour, and shipping details carefully before completing your purchase.

We Do Not Accept Returns For:

  • Wrong size selected

  • Change of mind

  • Colour or style preference

  • Ordering the wrong item

  • Sale or promotional items

  • Items that have been worn, washed, altered, damaged, or used

  • Delayed delivery caused by shipping carriers or circumstances outside our control

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

AurielleLux@gmail.com

Please include:

  • Your order number

  • Clear photos of the item

  • Clear photos of the packaging

  • A brief description of the issue

All claims are reviewed carefully. If your claim is approved, we will provide the best available solution, which may include a replacement, store credit, or refund, depending on the situation and supplier approval.

To be eligible for review, the item must be unworn, unused, unwashed, and in its original packaging with tags attached.

Non-Returnable Items

For hygiene and safety reasons, the following items are always final sale:

  • Jewelry

  • Swimwear

  • Bodysuits

  • Intimates and lingerie

  • Beauty products

  • Accessories

  • Face masks

  • Sale items

  • Gift cards

Exchanges

We do not offer exchanges.

If you need a different size, colour, or style, please place a new order after reviewing the size chart and product details.

Order Cancellations or Changes

Once an order is placed, it begins processing quickly with our fulfillment partners. Because of this, we cannot guarantee order cancellations, address changes, size changes, or item changes after checkout.

Please double-check your shipping address, size, colour, and item selection before placing your order.

Shipping Fees

Shipping fees are non-refundable.

If a package is returned due to an incorrect address, refusal, or failure to collect, the customer may be responsible for additional shipping fees.

Lost or Stolen Packages

Aurielle Lux is not responsible for packages that are marked as delivered by the shipping carrier.

If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier directly for assistance.

Final Sale Agreement

By placing an order with Aurielle Lux, you acknowledge and agree that all sales are final and that returns, exchanges, and refunds are not accepted except in cases where an item arrives damaged, defective, or incorrect and is reported within 48 hours of delivery.