Shipping policy

Thank you for shopping with Aurielle Lux. Please review our Shipping Policy before placing your order.

Order Processing

Orders are processed through our supplier-based fulfillment partners. Processing times may vary depending on product availability, supplier processing, and order volume.

Most orders begin processing shortly after checkout. Once your order has been processed and shipped, you will receive tracking information by email when available.

Please make sure your email address and shipping address are entered correctly at checkout.

Supplier-Based Fulfillment

Aurielle Lux may use third-party suppliers and fulfillment partners, including Trendsi and other service providers, to process, package, and ship orders.

Some items may ship separately if they are fulfilled by different suppliers or warehouses.

Shipping Times

Shipping times are estimates only and are not guaranteed.

Delivery times may vary depending on:

Customer location
Supplier processing time
Shipping carrier delays
Customs processing
Weather conditions
Holidays or high-volume seasons
Incorrect or incomplete shipping addresses

Aurielle Lux is not responsible for delays caused by shipping carriers, customs, suppliers, or circumstances outside our control.

Shipping Rates

Shipping rates are calculated and displayed at checkout.

Shipping fees are non-refundable once an order has been processed or shipped.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

If an order is returned, delayed, lost, or delivered incorrectly due to an incorrect or incomplete address, Aurielle Lux is not responsible. Additional shipping fees may apply if the order needs to be reshipped.

Lost, Stolen, or Delivered Packages

Aurielle Lux is not responsible for packages marked as delivered by the shipping carrier.

If your tracking information shows delivered but you did not receive your package, please contact the shipping carrier directly for assistance.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, taxes, or other charges depending on the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated at checkout.

Aurielle Lux is not responsible for customs delays or additional customs-related charges.

Order Changes and Cancellations

Once an order is placed, it may begin processing quickly with our fulfillment partners. Because of this, we cannot guarantee order cancellations, address changes, size changes, colour changes, or item changes after checkout.

Please review your order carefully before completing your purchase.