Terms of service
Welcome to Aurielle Lux. These Terms of Service outline the rules and conditions for using our website and purchasing products from our store.
By visiting our website, placing an order, or using any part of our online store, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.
1. Store Information
Aurielle Lux is an online fashion boutique offering women’s clothing, accessories, footwear, and related fashion items.
For questions, customer support, or order concerns, please contact us at:
2. Eligibility
By using our website, you confirm that you are legally able to enter into a purchase agreement or that you have permission from a parent or legal guardian to use this website.
You agree not to use our products or website for any illegal or unauthorized purpose.
3. Product Information
We make every effort to display product details, descriptions, colours, sizes, and images as accurately as possible.
However, we cannot guarantee that your device screen will display colours exactly as they appear in person. Product measurements may vary slightly depending on the item and supplier.
Please review all product descriptions, size charts, measurements, colours, and shipping details carefully before placing your order.
4. Supplier-Based Fulfillment
Aurielle Lux may use third-party suppliers and fulfillment partners, including Trendsi and other service providers, to process, package, and ship orders.
By placing an order, you understand that some products may be fulfilled directly by our supplier or fulfillment partner.
Shipping times, packaging, product availability, and fulfillment processing may vary depending on the supplier and shipping carrier.
5. Orders
When you place an order with Aurielle Lux, you agree that all information provided is accurate, complete, and current.
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to be fraudulent, suspicious, incorrectly priced, unavailable, or placed with inaccurate customer information.
Once an order is placed, it may begin processing quickly with our fulfillment partners. Because of this, we cannot guarantee order cancellations, address changes, size changes, colour changes, or item changes after checkout.
6. Pricing and Payments
All prices are listed in the currency shown at checkout.
We reserve the right to change product prices, promotions, discounts, and availability at any time without notice.
Payment must be completed at checkout before your order is processed. Payments are handled securely through third-party payment providers. Aurielle Lux does not directly store your full payment card information.
7. Shipping and Delivery
Shipping times are estimates only and are not guaranteed.
Aurielle Lux is not responsible for delays caused by shipping carriers, customs, weather, holidays, incorrect addresses, supplier processing delays, or circumstances outside our control.
Customers are responsible for providing the correct shipping address at checkout. If a package is returned, delayed, or lost due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees.
8. Returns, Refunds, and Exchanges
All Aurielle Lux orders are final sale.
We do not accept returns, exchanges, or refunds for change of mind, wrong size selected, colour preference, style preference, ordering the wrong item, or delayed delivery outside of our control.
Damaged, defective, or incorrect items must be reported within 48 hours of delivery by contacting:
Please include your order number, clear photos of the item, clear photos of the packaging, and a brief description of the issue.
Approved claims may be resolved through a replacement, store credit, or refund depending on the situation and supplier approval.
Please review our Return & Refund Policy for full details.
9. Final Sale Items
Certain items are always final sale for hygiene and safety reasons, including but not limited to:
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Jewelry
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Swimwear
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Bodysuits
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Intimates and lingerie
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Beauty products
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Accessories
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Face masks
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Sale items
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Gift cards
10. Accuracy of Information
We do our best to keep website information accurate and updated. However, we do not guarantee that all information on our website is error-free, complete, or current.
We reserve the right to correct errors, update information, cancel orders, or change product details at any time without prior notice.
11. Website Use
You agree not to misuse our website. You may not:
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Use the website for illegal purposes
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Attempt to interfere with website security
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Copy, duplicate, resell, or exploit any part of the website without permission
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Upload viruses, harmful code, or malicious content
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Use false information when placing an order
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Attempt fraud, chargeback abuse, or unauthorized transactions
We reserve the right to restrict or terminate access to our website if we believe these terms have been violated.
12. Intellectual Property
All content on the Aurielle Lux website, including text, images, graphics, logos, product descriptions, branding, layout, and design elements, belongs to Aurielle Lux or our content/supplier partners.
You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without written permission.
13. Third-Party Links and Services
Our website may include links to third-party websites, apps, payment providers, shipping carriers, suppliers, or social media platforms.
Aurielle Lux is not responsible for the content, privacy practices, policies, or actions of third-party websites or services.
Your use of third-party services is subject to their own terms and policies.
14. Limitation of Liability
Aurielle Lux is not liable for any direct, indirect, incidental, or consequential damages related to your use of our website, products, services, shipping delays, product availability, or third-party service issues.
Our total liability for any claim related to an order will not exceed the amount paid for that specific order.
15. Indemnification
You agree to indemnify and hold Aurielle Lux harmless from any claims, damages, losses, liabilities, or expenses arising from your violation of these Terms of Service, misuse of our website, or breach of any law or third-party rights.
16. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
17. Changes to These Terms
We may update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of our website after changes are posted means you accept the updated Terms of Service.
18. Governing Law
These Terms of Service are governed by the laws of Canada and the Province of British Columbia, unless otherwise required by applicable law.
19. Contact Information
For questions about these Terms of Service, please contact us at:
Aurielle Lux
Email: AurielleLux@gmail.com